UK Wide
When will my order be dispatched?
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All orders received before 12pm Monday-Friday we aim to deliver in 3-4 working days.(Excluding Bank & Public Holidays)
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All orders received after 12pm Monday-Friday we aim to deliver in 4-5 working days. (Excluding Bank & Public Holidays)
Who will deliver my order?
Once your order has been dispatched from our warehouse you will receive an email from us with a tracking number.
- DHL - DHL Tracking
- APC - APC Tracking
Delivery Charges
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0kg to 4.99kg | £5.99
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5kg to 19.99kg | £9.60
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20kg to 24.99kg | £12.00
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25kg to 59.99kg | £15.60
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60kg to 94.99kg | £16.80
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95kg to 2000kg | £48.00
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Free delivery on orders over | £1,000
International Orders
For all other International queries please contact sales@delphiseco.com to discuss arrangements.
Returns
If you are not completely satisfied with any item you ordered, just return within 14 days of the date of receipt and we will refund your money to your original payment transaction or send you a replacement.
Items returned under our returns policy must be unopened with any seals intact. Please note: we can only accept the return of opened items if they are faulty and will be tested to understand the cause. We are only able to replace identical products.
How to return/replace an item
Please contact orders@delphiseco.com with the reason for the return and whether you would like a refund or a replacement.
When can I expect my refund
You can expect a refund in the same form of payment originally used for purchase within 21 days of receiving your return.
Order with the Planet in mind
When purchasing from us, we kindly ask customers to consider the number of items purchased per order. Scroll down to learn more about our packaging and delivery and how you can help reduce you carbon footprint.
Our packaging and delivery process
In London? We're trialling emissionless delivery with Quiver!
We have partnered with Quiver to offer qualifying postcodes in London 100% emissionless, faster and cheaper delivery across a 7-mile radius (covering 75% of London businesses and properties). Delivery charges are based on order value, check below to see if your postcode is included.
Next Day Delivery:
Same Day Delivery:
Qualifying postcodes:
EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, E1, E2, E3, E5, E8, E9, E16, E14, N1, N4, N5, N7, N8, N15, N16, N19, NW1, NW3, NW5, NW6, NW8, NW10, SE1, SE4, SE5, SE8, SE10, SE11, SE13, SE14, SE15, SE16, SE17, SE19, SE21, SE22, SE23, SE24, SE26, SE27, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, W1, W2, W3, W4, W6, W8, W9, W10, W11, W12, W14
