When will my order be dispatched?
All orders received before 12pm Monday-Friday (Excluding UK Bank & Public Holidays) we aim to deliver in 3-4 working days. All orders received after 12pm Monday-Friday (Excluding UK Bank & Public Holidays) we aim to deliver in 4-5 working days
Who will deliver my order?
We dispatch all orders via a next working day service with chosen delivery partners. Once your order has been dispatched from our warehouse you will receive an email from us with a tracking number for your order.
International OrdersFor all other International queries please contact firstname.lastname@example.org to discuss arrangements
- Our delivery charges are based on weight and will be calculated at checkout
- 0kg to 4.99kg £5.99
- 5kg to 19.99kg £9.60
- 20kg to 24.99kg £12.00
- 25kg to 59.99kg £15.60
- 60kg to 94.99kg £16.80
- 95kg to 2000kg £48.00
- Free delivery on orders over £1,000
We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return within 14 days of the date of receipt and we will refund your money to your original payment transaction or send you a replacement.
Items returned under our returns policy must be unopened with any seals intact. Please note: we can only accept the return of opened items if they are faulty. We are only able to replace identical products.
How to return/replace an item
Please contact our Customer Service team either by telephone +44 (0) 203 397 0096 or email email@example.com with the reason for the return and whether you would like a refund or a replacement item(s).
When can I expect my refund
You can expect a refund in the same form of payment originally used for purchase within 21 days of receiving your return.
Order with the Planet in mind
When purchasing from us, we kindly ask customers to consider the number of items purchased per order. Scroll down to learn more about our packaging and delivery and how you can help reduce you carbon footprint: